Shipping policy

1. Order Processing Time: All orders are processed within 48 hours of purchase. If there are any unforeseen delays, we will notify you immediately.

2. Shipping Locations: We currently ship to addresses within the United Kingdom and the United States.

3. Shipping Rates: Shipping rates are calculated at checkout based on package weight and delivery destination. Please review the total at checkout before finalising your order.

4. Delivery Time:

• United Kingdom: Orders typically arrive within 1-2 business days after dispatch.
• United States: Orders can take between 6-7 business days after dispatch, depending on the location.

5. Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress.

6. Customs, Duties, and Taxes: For orders shipped to the United States, the recipient is responsible for any customs fees, import duties, taxes, or other charges that may be incurred. We recommend checking with your local customs office for more information.

7. Missed Deliveries: If you are not available to receive your order, the delivery company may leave a notice with information on how to reschedule delivery or pick up your package. If a package is returned to us due to a missed delivery, you may be responsible for additional shipping fees to have the product re-sent.

8. Damaged or Lost Items: If your order arrives damaged, or if you have not received your order within the expected timeframe, please contact us immediately. We will do our best to resolve any issues and ensure you receive your products in perfect condition.

9. Changes and Cancellations: If you wish to change or cancel your order, please contact us within 24 hours of placing the order. We cannot guarantee changes or cancellations for orders that have already been processed or shipped.

10. Contact: If you have any questions about our shipping policy or your order, please contact us at info@moissu.com