FAQ's

Frequently Asked Questions:

1. What are anhydrous products?
Anhydrous products are formulated without water. This means they are free from water-based bacteria and can be highly concentrated, offering a more potent solution. All our products here at Moissu SknCare are anhydrous in nature, meaning they are oil-based.

2. Why choose small-batch skincare?
Small-batch skincare ensures every product is crafted with attention and care, often resulting in higher quality and freshness. It allows us to guarantee that each item is made to the highest standard.

3. Are your products handmade?
Yes, all our products are handmade with love and attention to detail to ensure the best quality for our customers.

4. Do I need to store my products under special conditions?
Due to their anhydrous nature, our products are generally less susceptible to microbial contamination than water-based products, provided water is kept out. However, store them in a cool, dry place away from direct sunlight and excessive heat to maintain their integrity.

5. How long will my product last?
Since our products are anhydrous, they typically have a shelf life of about a year, with their period-after-opening time frame being about six months. This time can be increased or decreased depending on the environment in which the product is stored. Check the packaging for a specific period-after-opening time frame. 

6. Are your products suitable for sensitive skin?
Although our products are designed with sensitive skin in mind and contain gentle ingredients, it's important to remember that everyone's skin is unique. We recommend patch-testing any new product before full use if you have sensitive skin.

7. Are your products cruelty-free?
Yes, we are committed to ethical practices and never test our products on animals or use animal byproducts in our skincare.

8. Do you offer samples?
We understand the importance of trying before buying. Check our website for sample availability or special promotions.

9. What is your return policy?
If you're unsatisfied with your purchase, please refer to our return policy page for details on returns and exchanges.

10. Where are your products sourced and manufactured?
Our products are handmade in London, England, using ethically sourced ingredients from around the world.

11. How often do you release new products?
We're constantly researching and developing new formulations. Sign up for our newsletter to stay updated on new releases.

12. Do you ship internationally?
We currently ship to select countries. Please refer to our shipping policy for a list of destinations.